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| ********************************************************************************************************* MOST RECENT ENTRIES -*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Friday, January 26, 2007 Sky are doing my nut in now... For a while now our Sky+ has been randomly dropping sound at odd points while watching a recording, or live paused tv. Googled to find out what the heck was going on, and it seems that it's quite a common problem. There are two things that can be done, one of them means that you'll lose everything on your drive - so don't do this if you've got things you still want to watch on your box! The other is supposed to keep everything on the drive, and basically defrag the drive. I'm a bit wary about trying it though, as I have things on the drive I really don't want to lose at the moment. Press the services button, press '4 0 1 select' and you'll be in the engineer menu. Now you have the two options to choose from:
After messing about for about half an hour with putting the extension cable back together (at the Sky box end two of the cables had come lose inside the connector), I still got nothing! So I had to get the huge long extension out that we'd had for the back of the house and put the Sky box on that. The same day that I found out we had a problem, I got a letter from Sky telling me that they'd not been able to contact both boxes and that I was going to be charged £35 a month extra for the second box. I phoned Sky and explained the problem. I got the instructions from them to do a manual callback on both boxes, and was told that when they'd received calls from both boxes they'd wipe the extra charge. So I did as I was told - and had to send the multi-room box through the callback a second time before it was picked up on their system. I was assured that there would be no additional charge, and that everything was now fine. Yesterday I got my latest Sky bill. Guess what... Yep, the charge is still there. So now I have to phone them to ask them why they're still charging me when they know that the box is installed where they think it is, and they know that it was a problem with the cable their engineer installed which caused there to be no contact from that box. I'm really miffed about this. Too many companies tell you one thing, then completely disregard that and do something totally opposite. I'm determined to get it sorted though. posted by Unknown -------------------------------------------------------------------------------------------------------- // *END OF NEW ENTRIES* \\ |
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